Refund policy
SJG Print & Design - Refund & Return Policy
At SJG Print & Design, your satisfaction is our top priority! We stand by the quality of our products and services, and we're committed to ensuring that you're happy with your purchase. Please see our policies below for returns, refunds, and product concerns.
Returns Policy
You're welcome to return most items within 30 days of delivery for a refund, provided they're in their original condition—unused, with all original tags, and in the original packaging. Make sure you have your receipt or proof of purchase available.
To initiate a return:
- Reach out to us at info@sjgservicesllc.com. We’ll provide the necessary return address and instructions after your return is approved.
- Items returned to us without prior authorization won’t be processed.
Non-Returnable Items:
We cannot accept returns on custom-made products (like DTF Transfers or Stickers), perishable goods, personal care products, hazardous materials, flammable liquids, gases, or final sale items. If you have questions about your particular item, feel free to contact us.
Refunds & Reprints Policy
We have a 30-day refund & reprint policy!
If there’s an issue with the print quality or adherence of your product, we’ll gladly reprint it for you. Please note that we cannot reprint or refund orders if poor-quality artwork or design files were provided by the customer. For any other refund or reprint request, management approval is required.
How to request a refund or reprint:
- Contact us at 512-387-5386 within 30 days of receiving your order.
- For custom products like DTF Transfers, UV DTF, Sublimation Transfers, or Stickers, please ensure that design requirements were correctly followed.
Shipping & Refund Considerations
- Shipping Accuracy: Double-check your shipping details before placing your order. We are not responsible for refunds due to issues caused by incorrect shipping details or delays from shipping carriers.
- Shipping Issues: Refunds are not provided for late deliveries caused by the shipping carrier.
If you haven’t received your refund within 7 business days, follow these steps:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times can vary.
- If it’s been over 15 business days, reach out to us at info@sjgservicesllc.com for further assistance.
Product Concerns
Upon receiving your order, please inspect it thoroughly. If you find any defects, damages, or if you've received the wrong item, contact us immediately so we can correct the issue promptly.
Exchanges
If you’d like to exchange an item, the easiest way is to return the current item and place a new order for the replacement.
EU Customer Rights
If you're an EU resident, you may cancel your order within 14 days of receiving it for any reason. To qualify, the item must be in its original, unused condition, with tags and packaging intact. You will also need your receipt or proof of purchase to complete the return.
Refund Process
Once we receive and inspect your return, we will notify you about the status of your refund. If accepted, your refund will be processed to your original payment method within 10 business days.
If it has been over 15 business days since your refund was approved and you haven’t received it, please contact us at info@sjgservicesllc.com.
At SJG Print & Design, we are committed to delivering high-quality products and providing you with the best customer experience possible. If you have any further questions or concerns about your return, refund, or reprint, don’t hesitate to reach out to us!